Refund policy
We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at saqibuy2344@gmail.com. Please note that returns will need to be sent back to us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at saqibuy2344@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at saqibuy2344@gmail.com.
Refund & Cancellation policy- Prepaid orders only:
We accept only prepaid orders — Card, Bank Transfer, EasyPaisa, JazzCash, etc.
COD is not available.
1. Order Cancellation:
By Customer:
- Before Processing: Cancel within 12 hours of placing the order for a 100% refund. No questions asked.
Email/WhatsApp us at saqibuy2344@gmail.com/ 0334-3737995 with Order ID.
- After Processing / Shipped: Once the order is packed or handed to courier, we cannot cancel. You can refuse delivery. In that case, refund will be issued minus shipping charges.
- Processing time: Orders are usually processed within 12-24 hours of payment.
By SaQiBuy:
We may cancel an order if:
- Payment not verified
- Item out of stock
- Wrong pricing or suspected fraud
You’ll get a 100% refund within 24 hours of cancellation.
2. Refund Policy- Prepaid Order:
Full Refund Eligible:
1. Order cancelled before processing
2. Wrong or defective item delivered
3. Order not delivered within 6 working days
No Refund Eligible:
1. Customized / personalized items
2. Change of mind after shipment
3. Perishable, intimate, or digital products
4. Order refused without valid reason after shipment
3. Refund method & timeline:
Refunds are always issued to the original payment method used for the prepaid order.
Payment Method: Refund Timeline:
Credit/Debit Card: 7-10 business days
Bank Transfer: 5-7 business days
EasyPaisa / JazzCash / Wallet: 3-5 business days
Note:
- Shipping charges are deducted if the order was already shipped.
- Banks and wallets may take extra 1-2 days to reflect the amount.
- Promo codes and gift cards used are non-refundable.
4. Returns & Exchange for Prepaid Orders
If you received a damaged/wrong item:
1. Report within 7 days of delivery with photos + video of unboxing
2. We’ll arrange free pickup and either replacement or full refund
3. Return shipping is on us for defective/wrong items
5. Failed Delivery for Prepaid Orders
If courier cannot deliver due to wrong address or customer unavailable:
- 1st attempt: We’ll reschedule
- 2nd attempt: Order will be returned to us
- Refund will be issued minus return shipping fee: Rs.300
6. Contact Us
For cancellations and refund status:
Email: saqibuy2344@gmail.com
WhatsApp: 0334-3737995
Business Hours: Mon-Sat, 10am-7pm PKT
Key Differences for Prepaid vs COD
1. Faster refunds: Because payment is already received, we can process refunds immediately.
2. No COD deduction issues: Refund goes straight back to wallet/card.
3. Lower cancellation rate: Add this line at checkout: "Prepaid orders can be cancelled within 12 hours for full refund"
4. No GST applied on Prepaid orders